HARNESS YOUR CONTACT CENTER POTENTIAL
MNET provides advisory services, technology implementation, integration, software development, and ongoing support for companies that depend and rely on their contact centers as integral parts of their operational and business success.
We provide these services to help harness the potential of all that today’s call center technologies and increasingly more powerful omnichannel systems offer for new levels of internal collaboration and customer experience satisfaction.
The MNET team has the understanding and proven experience it takes to make your use of Contact Center products, surrounding complementary software (customer relationship management, workforce management, artificial intelligence, and others) and your entire telecommunications infrastructure easier, more reliable, and satisfying. Our professional service offerings are designed with one overarching goal—help you realize the full potential of modern, open, omnichannel technology.
MNET takes pride in delivering a project outcome that truly make an operational and business difference—one that not only adds rich new capabilities and functionality, but one that is replete in improved customer interactions, transaction efficiencies, and operational ease.
OBJECTIVE ADVICE, PERSONALIZED APPLICATION
Our MNET team of contact center solution experts, software engineers, and implementation specialists have years of experience in delivering and implementing contact center software projects. Their objective advice, software understanding, organizational insights, and recommendations for structural change will provide you a path to a successful project.
It is the strength of our team’s experiences, garnered from many years of contact center systems implementation projects, that affords us a vision, understanding, and a level of personal accountability that is unique in today’s often detached business world. What does this mean for you? It means a fresh, honest, and personalized perspective from people who have been there, take the time to really understand your business, and are confident in advising the best way forward.
COLLABORATIVE IMPLEMENTATION PROJECTS
MNET believes that collaboration, solid integration, and strong project management drive project success. Additionally, alliances and collaboration with the industries’ leading technology providers adds depth, innovation, and stability to the solutions we bring. Our people enjoy an earned respect in the market from past project successes, and all have the project skills, certifications, and determination needed to work with you for the collaborative delivery of an on-time and successful project.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries.
With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Glia connectivity and self-service with Glia Access + from MNET
While Omnichannel solutions support multiple channels on a platform, they still treat each as a separate silo, leading to re-starts for customers and complexity for managers.
Glia’s ChannelLess Architecture seamlessly enables multiple channels within a single engagement, streamlining experiences for customers, agents, and managers.
To learn more about Glia, click on the button below.
